Frequently Asked Questions

Do I need any etiquette training or background to teach or run the program?

Any adult can teach and run the program. You do not need any prior etiquette knowledge to successfully teach the class.

I am not a teacher, can I teach this program?

Any adult can teach or run the program, even if you have never taught before or are not a teacher. Most adults who run the programs are after-school program teachers or directors.

Do I have to do all of the activities?

The teacher can choose which activities to do with their program. However, they are all so much fun that you should do them all!

Can I make copies?

The only copies permitted are provided on the ‘Downloads’ section on the ‘About’ Page. Copying from manuals is not permitted.

Does Thurston Whitaker take purchase orders?

Yes, we do take purchase orders. You can fax them to 860.404.0571 or email them to orders@thurstonwhitaker.com. We will process your order immediately upon receipt of purchase order number.

What is your return policy?

Whenever you would like to return manuals, please email or call us first. We are always able to custom design a program for you. If you would still like to return the curriculum, manuals need to be returned within 7 days of receipt. They must be in brand new condition. Assessment units must not have the shrink wrap removed. Your money will be refunded to the original payment method, minus shipping and handling. Orders over $500 are final sale.